At reptilia we are committed to giving you the best possible products, prices and service.

Should any product purchased from be found to be faulty, damaged in transit, or differing from the description given at the website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to us within 21 days of delivery of the product. 

In the event of a customer purchasing an item from mistakenly and through no fault of, we will be pleased to replace or refund the item provided that the original item is returned to unused and in saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.  In cases where an order is returned, we reserve the right to retain the cost of the outward carriage.

This does not affect your statutory rights as a consumer.

To arrange to return a product or for further information about returns or refunds please e-mail us at or telephone us at 01924 694461


When registering with, we ask for your e-mail address. This allows us to efficiently communicate with you to inform you of special offers or new services on the site. We will not make your e-mail address details known to any third party. It is clearly not in our interests to irritate you with irrelevant e-mail communication, so be assured that we will limit the volume of e-mail traffic you receive from us.

 Should you wish to contact regarding any aspects of privacy, please send an e-mail to site utilises a full separate proxy server with firewall software to prevent hackers from accessing our internal network. Additionally we split data between multiple servers to enhance security further and increase server performance.
Data is protected from interception whilst being transmitted to and from the site by use of Digi-Sign Inc. Encryption.